Mahindra USA, Inc. Signs on With 4CS iWarranty

21 February 2006

considered the Nobel Prize for manufacturing -- for establishing Total Quality Management in all business operations. Mahindra and Mahindra Ltd. is the only tractor company in the world to achieve this honor.

Mahindra USA's Tomball, Texas headquarters facility was joined by a second assembly and distribution center in Calhoun, Georgia, more than doubling the production capacity to meet growing demands for Mahindra tractors.

Derek Johannes, Mahindra USA President, noted "Mahindra's objectives are to remain a lean organization and to utilize service to delight their customers. iWarranty was selected as the software to give us a marketing edge in providing a very user friendly, efficient tool for dealers and Mahindra personnel to manage warranty. Most importantly, Mahindra gains an analytical and reporting capability much better than we saw in other warranty software providers."

Mr. Johannes went on to say: "Good feedback from independent dealers that have already used iWarranty shared they were very pleased with both the iWarranty software, as well as the professional support after the iWarranty was installed, cinched our decision to move ahead with iWarranty. iWarranty is simple and easy to use." Derek shares: "We expect iWarranty to help drive further warranty cost reductions leveraging the Analytics and Reporting tool which provides quick identification of trends that need to be addressed. The ability to get immediate feedback on product quality especially with new product introductions is a definite marketing advantage." Mani Iyer, Head of Product and Service, said: "iWarranty is very mature warranty software that is meticulous in the process detail. It's capability of enabling the dealers to provide a digital picture with the claim is a big plus."

Padam Pandit, CFO, shared: "iWarranty will help Mahindra drive component quality improvement because of the analytic warranty data that can be generated. Reducing the time dealers spend on claim submissions and our turnaround time to process the claims will lead to improved dealer satisfaction."

Ashok Kartham, 4CS President and CEO stated: "Mahindra USA is growing in the North American agricultural equipment industry and is committed to improving their warranty process and service to their dealers and customers. 4CS iWarranty is the most robust warranty software solution on the market and together we feel we are well positioned to affect the positive change. Mahindra USA, teamed with 4CS and the iWarranty software solution is an excellent combination to enable warranty cost reduction as well as better service now and in the future"

4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center.

For more information, visit http://www.4CS.com or call 800.709.8773

Source: prnewswire

All trademarks and copyrighted information contained herein are the property of their respective owners.